Trust & safety
How we keep your orders safe.
OnlineMeds is built on a few firm commitments: a licensed pharmacist reviews every order, a valid prescription is required for prescription medicines, your checkout is encrypted, and deliveries are discreet and tracked. Here is exactly how that works.
Every order
How each order is handled.
Licensed pharmacist review
On every order, before dispatch
No order is dispatched until it has been checked and signed off by a licensed pharmacist. This review covers:
- The medicine, strength, and quantity ordered
- The prescription supplied (for prescription medicines)
- Obvious safety concerns or interactions to flag
Prescription verification
Required for prescription medicines
Prescription medicines require a valid prescription, which you upload at checkout. We review it before processing your order, and we follow the local guidelines of your destination country before dispatch.
Encrypted checkout
Your connection is protected
Your connection to OnlineMeds is secured with SSL/TLS encryption, so the details you enter are protected in transit. We handle your personal data in line with our privacy & cookie policy.
Discreet, tracked delivery
Plain packaging, full tracking
Orders ship in plain, unbranded packaging with no reference to the contents on the outside, and you receive tracking from dispatch through to delivery. See our shipping & delivery page for details.
Sourcing
Where our medicines come from.
- Medicines are sourced from licensed pharmaceutical manufacturers.
- Generic medicines contain the same active ingredients as their branded equivalents.
- A valid prescription is required for all prescription medicines.
- Orders are dispatched only after licensed pharmacist review.
This page describes our standard operating practices and is for informational purposes only. It does not constitute medical advice. Always consult a licensed healthcare provider before using any medication, and confirm the personal-import rules that apply in your country before ordering.
Questions about how we operate?
Our team is happy to explain our pharmacist review, prescription, and delivery process.