Shipping Policy

At a glance

How ordering and worldwide delivery works

OnlineMeds ships to 120+ countries, including the United Kingdom, United States, Australia, the European Union and New Zealand. Wherever you are, the same simple, transparent process applies to every order:

• A valid prescription is required. Upload it at checkout — every order is reviewed by a licensed pharmacist before dispatch.
• Basic identity / address documentation may be required to confirm your order and meet your destination's requirements.
• We follow the local guidelines of your destination country before any medicine is dispatched.
• Your order ships in discreet, tracked packaging to your door.

Import rules differ from country to country. We follow each destination's local guidelines, but it remains your responsibility to confirm the personal-import rules that apply where you live before ordering. Used as prescribed by a licensed medical professional.

01Global delivery

We ship medicines to 120+ countries worldwide. Our shipping partners and delivery timelines may vary depending on your location, local customs, and courier availability.

02Estimated delivery time

Delivery time depends on the destination country, customs clearance, and local logistics. The typical delivery timeframe is 10–15 business days (may vary based on your country's import regulations). Some orders may take longer due to:

• Customs inspections
• Remote delivery areas
• Public holidays
• High seasonal demand

We will keep you informed throughout the delivery process.

03Order processing & dispatch time

We aim to process and dispatch all orders within one week from the date of purchase. Processing time includes:

• Verification of order details
• Prescription verification (if applicable)
• Quality check and packaging
• Handover to the shipping courier

Orders placed on weekends or public holidays may be processed on the next business day.

04Shipping charges

Shipping fees depend on the destination country and will be displayed at checkout before you complete your purchase. Shipping costs may vary based on country of delivery, order weight, and courier service used.

Shipping carriers used

To ensure reliable delivery worldwide, we use trusted, established courier partners such as:

• India Post / Speed Post
• EMS
• DHL
• FedEx
• Aramex

Free shipping

Orders over $299 qualify for free express shipping.

05Tracking your order

Once your order is dispatched, you will receive a tracking number by email. You can track your shipment through the courier's website or via our order tracking page.

06Customs & duties

International orders may be subject to customs duties and import taxes applicable in the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. OnlineMeds.org is not responsible for delays caused by customs clearance.

07Incorrect address

Please double-check your delivery address before placing your order. OnlineMeds.org is not responsible for orders delivered to an incorrect address provided by the customer, and we cannot guarantee re-delivery in such cases.

08Lost or damaged shipments

If your order is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date. We will investigate with the courier and arrange a replacement or refund where applicable. See our Return & Refund Policy for full details.

09Cancellation after dispatch

Orders cannot be cancelled once they have been dispatched. If you wish to cancel, please contact us as soon as possible — before your order is packed — via our Contact Us page.

10Contact us

For any shipping queries:

• By form: Visit our Contact Us page
• By email: [email protected]

Frequently asked questions

Which countries do you ship to?

We ship to 120+ countries worldwide, including the United Kingdom, United States, Australia, the European Union and New Zealand. Delivery partners and timelines vary by destination, local customs, and courier availability.

What do you need to dispatch my order?

Two things: a valid prescription from your healthcare provider, and basic identity/address documentation where required. Every order is reviewed by a licensed pharmacist before it is dispatched.

Do I need a prescription to order medicine?

Yes. A valid prescription is required for prescription medicines. You can upload it at checkout, and our pharmacist reviews every order before dispatch. We follow the local guidelines of your destination country before any medicine is sent.

How long does international delivery take?

Delivery typically takes 10–15 business days depending on the destination, customs clearance, and local logistics. Some orders may take longer due to customs inspections, remote areas, public holidays, or high seasonal demand.

Is it legal to import medicine to my country?

Import rules vary by country. We follow the local guidelines of each destination before dispatching, but it remains your responsibility to confirm the personal-import rules that apply where you live before ordering. If unsure, consult your healthcare provider or local regulator.

Will I have to pay customs duties or taxes?

Your order may be subject to import duties or customs taxes set by your country's authorities. Where these apply, they are the responsibility of the customer. We recommend checking your local import rules before ordering.

How do I track my order?

After dispatch you receive a tracking number and can follow your shipment through the courier's website or our order tracking page, from confirmation through transit, customs clearance, and final delivery.

Is delivery discreet?

Yes. All orders ship in plain, unbranded packaging with tracked delivery and no reference to the contents on the outside.