At a glance
The short version
We collect only the information we need to process your order, verify your prescription, deliver your medicines, and support you. We do not sell your personal information. You can access, correct, or request deletion of your data at any time. For how we use cookies, see our Cookie Policy.
OnlineMeds (“we”, “our”, “us”) is an online pharmacy and health-information website that supplies medicines internationally. We are committed to protecting your privacy and to maintaining strong data security and transparency. By accessing or using OnlineMeds, you agree to the practices described in this policy.
01Information we collect
We collect the following categories of information to process orders, improve your experience, and enhance our services.
1.1 Personal information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Gender (if provided)
- Date of birth (if provided)
1.2 Medical & prescription information
- Medical conditions (shared by you)
- Uploaded prescriptions
- Doctor details (if included on the prescription)
- Medicine preferences
- Consultation-related information (if applicable)
1.3 Payment information
We do not store or access your complete payment-card details. Payments are processed securely through third-party payment gateways that comply with industry standards (PCI-DSS). We may store:
- Payment method used
- Transaction ID
- Payment status
1.4 Automatically collected data
When you access OnlineMeds, we collect certain data automatically:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Time spent on the website
- Referring URLs
1.5 Cookies & tracking technologies
We use cookies and similar technologies to run the site, keep you signed in, and understand how the site is used. Full details are set out in our Cookie Policy.
02How we use your information
We use your information for the following purposes:
- To process and deliver your orders
- To verify prescriptions
- To communicate order updates and respond to support queries
- To customise your experience
- For analytics and website optimisation
- To comply with legal and regulatory requirements
- To prevent fraud and unauthorised access
04International delivery & data transfer
As we deliver medicines worldwide, your information may be transferred to and processed outside your country. We take steps to ensure that our third-party partners follow strong data-protection standards.
05Data retention
We retain your information only as long as necessary for:
- Completing your orders
- Providing customer support
- Legal, regulatory, and tax compliance
- Fraud prevention
If you wish to delete your account or request data deletion, you may contact us at any time.
06Your rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Withdraw consent for marketing
- Opt out of non-essential cookies
- Request a copy of your data
We will respond to such requests within a reasonable timeframe.
07Data security
We use industry-standard safeguards to protect your data, including:
- SSL encryption
- Secure servers
- Regular security reviews
- Limited-access controls
- Encrypted data transmission
However, no method of online transmission is 100% secure. We encourage you to use a strong password and to avoid sharing your login details.
08Links to third-party websites
OnlineMeds may contain links to external websites, blogs, or pharmacy partners. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before engaging with them.
09Children’s privacy
Our website is intended for adult users. We do not knowingly collect personal information from children below the legal digital-consent age in their country.
10Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12Contact us
For privacy-related questions or data requests, you can contact us at any time:
- By form: Visit our Contact Us page
- By email: [email protected]